FOREVER YOUNG COACHING

Terms & Conditions 2.0

Effective Date: 25th September 2026

These Terms & Conditions apply to coaching services provided by Ross Bradbury-Young, trading as Forever Young Coaching (“Forever Young Coaching”, “FYC”, “I”, “me” or “my”).

By purchasing or participating in coaching services, you agree to these Terms and Conditions (the “Agreement”).

1. Coaching Services

Forever Young Coaching provides online nutrition and performance coaching, which may include:

  • nutrition education and guidance;

  • calorie and macronutrient guidance where appropriate;

  • behavioural and habit-based coaching;

  • lifestyle, activity and recovery guidance;

  • exercise programming and fitness instruction where included in your chosen coaching service; and

  • regular check-ins, feedback and ongoing coaching support.

The exact services provided will depend on the coaching package you purchase and your individual goals, circumstances and needs.

Coaching is educational and supportive in nature. It is not medical treatment and does not replace advice, diagnosis or treatment from an appropriately qualified healthcare professional.


2. Eligibility

Forever Young Coaching services are available to adults aged 18 or over.

By purchasing or participating in coaching, you confirm that you are at least 18 years old.


3. Client Responsibility

Coaching works best as a collaborative process.

You agree to:

  • provide information that is honest, accurate and reasonably complete;

  • tell me about relevant health conditions, injuries, medications, symptoms or changes in circumstances that may affect your coaching;

  • communicate openly where something is not working, is unclear or feels unsuitable;

  • use your own judgement when implementing coaching recommendations;

  • follow appropriate safety instructions when exercising;

  • use equipment appropriately and in accordance with any manufacturer or facility guidance;

  • seek appropriate medical or professional advice when advised to do so; and

  • take responsibility for the decisions and actions you make between coaching contacts.

You should not knowingly withhold information that could reasonably affect the safety or suitability of the guidance I provide.

If information provided to me is materially inaccurate or incomplete, I may need to alter, pause or discontinue part of the coaching service.


4. Payment Terms

  • Coaching is billed monthly in advance at the price shown when you purchase your chosen coaching service.

  • Your subscription will renew automatically each month unless you cancel it before your next scheduled payment.

14-Day Money-Back Guarantee

  • Your first monthly payment is covered by a 14-day money-back guarantee.

  • If, within 14 days of your initial purchase, you decide that coaching is not right for you, you may cancel and request a full refund of your first monthly payment - even if coaching has already begun.

  • The guarantee applies only to your first payment when you initially join Forever Young Coaching. It does not restart or apply to subsequent monthly payments.

  • After the initial 14-day guarantee period, payments are normally non-refundable once the relevant coaching period has begun, except where you have a legal right to a refund or other remedy.

  • Any statutory rights you have as a consumer are unaffected by these Terms & Conditions.

  • If a scheduled payment fails or remains outstanding, I may temporarily pause access to coaching until payment has been successfully received.

Statutory cancellation rights

If you enter into your coaching agreement online or otherwise at a distance, you may also have a statutory right to cancel the contract within 14 days of entering into it.

This statutory right is separate from, and does not reduce, the Forever Young Coaching 14-Day Money-Back Guarantee described above.

Information explaining how to exercise your statutory cancellation right, including a model cancellation form where required, will be provided when you enter into the agreement.

Nothing in these Terms affects your statutory consumer rights.



5. Cancellation Policy

You may cancel your coaching subscription at any time before your next scheduled payment.

Once cancelled:

  • no further monthly payments will be taken;

  • your coaching will continue until the end of the period you have already paid for; and

  • your subscription will then end automatically.

You do not need to give seven days’, thirty days’ or any other minimum notice, provided cancellation is completed before the next payment is taken.

If a monthly payment has already been processed before you cancel, that payment will normally cover your next coaching period and will not ordinarily be refunded, except where the 14-day money-back guarantee applies or where you have a legal right to a refund.

Cancellation can be made using the cancellation method provided with your subscription or by contacting Forever Young Coaching directly.


6. Communication and Support

  • Forever Young Coaching provides coaching support through the communication methods agreed as part of your service, which may include email, messaging and scheduled check-ins.

  • Support is ordinarily provided Monday to Friday.

  • I aim to respond to coaching messages within one business day, although response times may occasionally be longer due to illness, annual leave, technical problems or other circumstances outside my reasonable control.

  • Coaching support is not an emergency or crisis service and is not monitored 24 hours a day.

  • If you require urgent medical assistance, you should contact an appropriate healthcare or emergency service rather than relying on coaching communication.

  • You are responsible for engaging with check-ins, providing relevant information and communicating any difficulties that may affect your coaching.


7. Pauses, Interruptions and Availability


  • From time to time, coaching may be affected by holidays, illness, technical problems or other circumstances outside my reasonable control.

  • Where reasonably possible, I will give you advance notice of planned periods of reduced availability.

  • If I am unable to provide a substantial part of your coaching service for an extended period, I may pause your coaching period, extend the period you have already paid for, or agree another reasonable arrangement with you.

  • Short periods of reduced availability, such as weekends, public holidays or occasional delays in responding, do not normally extend the coaching period.

  • If you need to pause coaching because of illness, injury, significant life circumstances or another genuine reason, contact me and we can discuss whether a temporary pause is appropriate.

  • Any pause is agreed on a case-by-case basis and is not an automatic entitlement.


8. Health, Scope of Practice and Referrals


  • Forever Young Coaching provides nutrition, lifestyle and fitness coaching within the limits of my qualifications, competence and professional scope of practice.

  • Coaching is educational and supportive in nature. It is not medical treatment and does not replace advice, diagnosis or treatment from a doctor, dietitian, physiotherapist or other appropriately qualified healthcare professional.

  • I do not diagnose medical conditions, prescribe medication or advise you to stop or alter prescribed treatment.

  • You must provide accurate information about any health conditions, injuries, medications, symptoms or other circumstances that may reasonably affect the safety or suitability of your coaching.

  • You must also tell me if your health circumstances materially change while you are receiving coaching.

  • Where something falls outside my professional scope, or where I believe medical or specialist input is appropriate, I may recommend that you seek advice or clearance from a suitably qualified healthcare professional before I provide or continue particular aspects of coaching.

  • In some circumstances I may decline, adapt, pause or discontinue a particular recommendation or service if I reasonably believe continuing would be inappropriate or outside my professional scope.

  • You remain responsible for deciding whether to follow coaching recommendations and for seeking appropriate medical advice where necessary.

  • If you experience symptoms requiring urgent medical attention, you should seek appropriate medical or emergency care rather than relying on coaching support.


9. Results and Expectations


  • Forever Young Coaching is designed to provide professional guidance, structure, education, accountability and support.

  • Individual results cannot be guaranteed.

  • Progress can be affected by many factors outside my control, including your starting point, consistency, adherence, health, sleep, stress, lifestyle, training history and other personal circumstances.

  • Any examples, testimonials, progress photographs or client experiences shown by Forever Young Coaching illustrate individual experiences only and should not be interpreted as a promise that you will achieve the same result.

  • Nutrition targets, training programmes and other recommendations may be adjusted over time in response to your progress, feedback and circumstances.

  • Coaching does not require perfection. However, I cannot guarantee a particular outcome where recommendations are not followed or where circumstances outside either party's control affect progress.


10. Confidentiality and Personal Data


Information you share as part of coaching will be treated confidentially and handled in accordance with applicable data-protection law, including the UK GDPR and Data Protection Act 2018.

Further information about how personal information is collected, used, stored and shared is set out in the Forever Young Coaching Privacy Policy.


11. Amendments


I may update these Terms where reasonably necessary, for example because of changes to the coaching service, business practices or legal requirements.

Where a change materially affects existing clients, I will provide reasonable notice before the change takes effect.

Changes will not affect any statutory rights you may have.


12. Governing Law

These Terms are governed by the laws of England and Wales.

13. Progress Photographs and Client Testimonials

I will not use your photographs, progress information, testimonials or other identifiable client material for marketing, social media or promotional purposes without your separate, explicit permission.

Where permission is given, this will be recorded separately through the Forever Young Coaching Client Media & Testimonial Consent Form.

Giving or refusing consent for marketing use will not affect the coaching service you receive.


14. Learning Materials

All educational resources, PDFs, illustrations, worksheets and coaching materials provided by Forever Young Coaching remain the intellectual property of Forever Young Coaching and are licensed to you for personal use only.

You may download or print materials where provided in that format for your own personal use, but you must not copy, share, reproduce, sell, distribute or otherwise make them available to others without prior written permission.


15. Ending Coaching by Forever Young Coaching

I may end or suspend coaching where there is a reasonable reason to do so, including where:

  • payments remain outstanding;

  • you repeatedly provide information that is materially inaccurate or incomplete;

  • you repeatedly disregard safety advice or recommendations to seek appropriate professional support;

  • you ask me to provide services outside my qualifications or professional scope;

  • behaviour towards me is abusive, threatening or otherwise makes the coaching relationship unreasonable to continue; or

  • continuing the coaching relationship would, in my reasonable judgement, be unsafe, inappropriate or professionally unsuitable.

Wherever reasonably possible, I will explain the reason and give you an opportunity to resolve the issue before ending coaching.

If I end coaching for reasons that are not caused by your breach of these Terms, I will provide an appropriate refund or credit for any substantial part of a paid coaching period that I will no longer provide.



16. Liability

I will provide coaching services with reasonable care and skill and within the limits of my professional qualifications and scope of practice.

Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, or any rights you have under applicable consumer law.

Forever Young Coaching is not responsible for loss, injury or other consequences that arise solely from:

  • information that you have provided which was materially inaccurate or incomplete;

  • your decision to disregard reasonable safety advice or professional referral;

  • activities undertaken outside the coaching guidance provided;

  • the improper use of equipment or facilities; or

  • circumstances that could not reasonably have been foreseen or prevented by Forever Young Coaching.

You acknowledge that physical activity and changes to diet or lifestyle can involve some degree of inherent risk and that sensible precautions cannot remove every possible risk.

Where I become aware of a concern that makes a particular recommendation inappropriate, I may amend or withdraw that recommendation and, where necessary, advise you to seek support from an appropriately qualified healthcare professional.

Nothing in these Terms affects your statutory rights.


17. Complaints 

If you are unhappy with any aspect of the service, please contact me in the first instance so that I have an opportunity to understand the problem and try to resolve it.

I will aim to respond to complaints promptly, fairly and reasonably.


Effective Date: 25th September 2026

Forever Young Coaching Terms and Conditions Version 2.0

Ross Bradbury-Young

Coach and Founder

Forever Young Coaching